Frequently Asked Questions

Q: I just moved in, but my internet is not working. What do I do?

A: STELLAR Broadband users are required to subscribe for service online. If you have not yet subscribed and placed your order, please do so with the link below. If you experience further difficulties after subscription and service activation, please reach out to us at (866) 386-7778.
Subscribe Now

Q: I already signed up at my leasing office. Why do I need to subscribe with STELLAR Broadband?

A: STELLAR Broadband is the Internet Service Provider (ISP) at your new property. Signing up through STELLAR lets us know when to activate services for your specific unit, your contact information for any issues/support tickets and what services you’d like beyond the base package offered at your community.

Q: My account was set up under my old roommate. How can I transfer the account to my name instead?

A: Unfortunately, it is not possible to transfer an account’s ownership from one person to another. You’ll need to subscribe as a new customer and create your own account. Not to worry, our subscription process is easy and stress-free.
Subscribe Now

Q: How long will it take to activate service?

A: Once your order has been successfully submitted, it will typically take about 15-30 minutes to process your order and activate your service. If you selected any equipment, you’ll be prompted to choose a pick-up/delivery date or schedule an installation appointment.

Q: I already pay for the Technology Package through my leasing office. Do I get charged by STELLAR Broadband as well?

A: If you are charged a technology fee through your property, you may only have to pay a one-time activation fee for services. For more detailed information on who handles the billing for your location, there is a cart summary that will update through our subscription process and identify billing details or you can call us at (866) 386-7778.

Q: Still having issues?

A: You can create a support ticket below to receive help from our Technical Support team.

Create Support Ticket